2025_Shire of Carnarvon - Tourism & Economic Development Officer

Carnarvon, Western Australia, Australia

Tourism & Economic Development Officer

The Tourism & Economic Development Officer supports the delivery of tourism and business initiatives that enhance the visitor experience and strengthen the economic prosperity of Carnarvon.

Working within the broader Lifestyle and Community team, and based at the Visitor Centre, the role will also require the Officer to learn and perform visitor servicing functions, including providing visitor information, managing retail sales, and processing bookings.

This role provides project coordination, stakeholder engagement, content creation, and administrative support to implement strategic priorities outlined in the Shire of Carnarvon’s Strategic Community Plan and Corporate Business Plan.

Key role outcomes:

• Demonstrate successful leadership through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.  
• A commitment to a safe work environment and WHS legislation, policy, and processes.
• Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation. 
• Develop and manage projects, campaigns, and events to promote Carnarvon as a tourist destination.
• Implement programs and initiatives to foster local business growth, investment, and collaboration.
• Provide direct, professional, and accurate information and services at the Carnarvon Visitor Centre.
• Produce engaging content for various platforms, including websites, social media, and publications, to promote initiatives
• Handle retail operations at the visitor center, including sales, merchandising, and processing tour bookings
• Offer high-level administrative support, monitoring project timelines, budgets, and compliance
• Enhance the economic vibrancy of the Shire through community projects, partnerships, and communication

Work, Health & Safety Responsibilities

• To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. And as relevant: 
• Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards
• As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act. 
• Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves. 
• Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health.
• Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities. 

Licenses, Registrations, Memberships or Qualifications required of the role: 

• Current Western Australia Driver's License

Essential Criteria:

• Highly developed ability to uphold a values-based approach in the workplace. 
• Highly effective communication skills (written and verbal) including ability to prepare initial reports, letters, emails and assist with applications. 
• Proficiency in researching, evaluating and analysing data and processes in order to develop and implement efficient businesses processes and procedures across a complex environment. 
• Previous relevant experience with demonstrated communciation and strong customer service skills in the provision of information in person, email, telephone and other standard business correspondence.  
• Developed knowledge of the relevant legislation, policies, standards, regulations and procedures supporting the business practices relevant to the area of work. 
• Strong time management skills and attention to detail, with the ability to resolve problems and follow tasks through to completion accurately and on time.  
• Flexibility and willingness to work outside standard hours, including evenings and weekends, as required by the direction of the Tourism Coordinator. 

Desirable Criteria:

• Qualifications relevant to the role or equivalent industry experience. 

Pre-employment screening required for this role: 

• National Police Clearance - Less than 6 months old
• Pre-employment Medical Screening
• Alcohol and Other Drug screening

Remuneration and Benefits:

The successful applicant will join the Lifestyle & Community Team with a starting salary from $77,723.74 per annum, plus allowances (if eligible) and superannuation. 

Other cash benefits include but not limited to: 

• $4,592.47 p/a Housing Allowance
• $1,201.11 p/a District Allowance
• $1,307.85 p/a Annual Leave Loading 17.5%
• $10,022.08 p/a Superannuation (Statutory)
• $1,670.35 p/a Superannuation additional 2% (Optional, subject to employee salary sacrifice)*
• $3,500.00 Retention bonus upon completion of 3 years of service*
• $440.00 p/a Annual Leave Travel Assistance 

Leave entitlements* 

• 5 weeks Annual leave
• 2 Local Government Public Holidays
• 10 days of paid Personal Leave
• 10 days of paid Pandemic Leave
• 38 hours of paid Volunteer Emergency Services Leave

Additional Allowances and Subsidies as per Attraction and Retention Policy*

• Salary Sacrificing for a range of benefits
• Local Club Membership Subsidies
• Gym Membership Subsidy
• Annual Pass for Aquatic Centre

*Subject to Corporate Policy

It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link: 69PD. TOURISM & ECONOMIC DEVELOPMENT OFFICER

For further information about the role please telephone People and Culture Services on (08) 9941 0000 or email hr@carnarvon.wa.gov.au

To apply for the position, please submit your application by following the prompts below and clicking on "Submit Application". Please ensure you provide an up-to-date Resume and a Cover Letter that addresses the Essential and Desirable Criteria. 

Applications close 4pm Monday 8 September.