Tourism Officer

As a Tourism Officer, you will provide a professional, efficient and customer focused tourist information service using your extensive knowledge of the Shire of Carnarvon and provide administrative support using methodical skills that will serve in the overall function of the organisation. You will be expected to liaise effectively with a wide range of customers and tourism operators using efficient, empathetic and culturally sensitive techniques to meet their needs. 

Key role outcomes:

• Demonstrate successful application through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.  
• A commitment to a safe work environment and WHS legislation, policy, and processes.
• Ensure all visitors receive professional, efficient, and customer-focused information services that enhance their experience in the Shire of Carnarvon.
• Competently advise visitors on local attractions, products, and brochures, ensuring effective display and accessibility of information.
• Assist visitors with booking services, tours, and activities while promoting and recommending member services and businesses to enhance their overall experience.
• Assist with retail tasks, including cash handling, EFTPOS transactions, invoicing, and daily reconciliation, ensuring accuracy and efficiency in financial processes.
• Maintain a welcoming and clean Visitor Centre, adhering to high standards of presentation and customer service in line with the Shire’s Customer Service Charter.
• Actively participate in tourism projects and marketing initiatives aimed at promoting the Shire of Carnarvon as a premier destination, including assisting with campaigns, events, and promotions.
• Assist in the curation and management of the retail section, ensuring the selection of high-quality products that represent the region’s unique culture, heritage, and produce

Work, Health & Safety Responsibilities

• To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces. And as relevant: 
  
• Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards.
• As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act. 
• Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves. 
• Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health.
• Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities. 

Essential Criteria:

• Highly developed ability to uphold a values-based approach in the workplace. 
• Demonstrate sound experience in a similar role with the proven ability to manage a wide range of marketing/communications issues. 
• Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as in person, via telephone, email, social media, and other digital channels. 
• Highly developed computer skills with competency in the use of Microsoft Word and Excel and other Microsoft Office products with the ability to quickly adapt to using Council specific software.
• Demonstrated numeracy and problem-solving skills (including cash reconciliation). 
  
• Demonstrated ability to multitask, self-organise and work independently to plan prioritise workloads within an environment of competing priorities and strict deadlines. 
• Knowledge of the Shire of Carnarvon region. 
  

Desirable Criteria:

• Previous experience with Local Government
• Previous experience in a similar role. 
  

Licenses, Registrations, Memberships or Qualifications required of the role:

• Current Western Australia Driver's License.

Pre-employment screening required for this role: 

• National Police Clearance - Less than 6 months old
• Pre-employment Medical Screening
• Alcohol and Other Drug screening

Remuneration and Benefits:

The successful applicant will join the Economic Development Team with a starting salary from $57,373.31 per annum, plus allowances (if eligible) and superannuation. 

Other cash benefits include but not limited to: 

• $1,201.11 p/a District Allowance*
• $3,061.65 p/a Housing Allowance*
• $1,110.24 p/a Annual Leave Loading 17.5%
• $8,429.14 p/a Superannuation (Statutory)
• $1,404.86 p/a Superannuation additional 2% (Optional, subject to employee salary sacrifice)*
• $3,500.00 Retention bonus upon completion of 3 years of service*
• $440.00 p/a Annual Leave Travel Assistance 

Leave entitlements* 

• 5 weeks Annual leave
• 2 Local Government Public Holidays
• 10 days of paid Personal Leave
• 10 days of paid Pandemic Leave
• 38 hours of paid Volunteer Emergency Services Leave

Additional Allowances and Subsidies as per Attraction and Retention Policy*

• Salary Sacrificing for a range of benefits
• Local Club Membership Subsidies
• Gym Membership Subsidy
• Annual Pass for Aquatic Centre

*Subject to Corporate Policy

It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link: Tourism Officer PD

For further information about the role please telephone People and Culture Services on (08) 9941 0000 or email hr@carnarvon.wa.gov.au

To apply for the position, please submit your application by following the prompts below and clicking on "Submit Application". Please ensure you provide an up-to-date Resume and a Cover Letter that addresses the Essential and Desirable Criteria. 

Applications close 4pm on Monday 12 January 2026